Our Customer Reviews

Ray & Jayson just fixed my plumbing underneath my sink.Awsone job. I would highly recommend Them.

Highly recommended, great communication, quick services and great results.

really nice experience with the water heater service. Technician Ray is patient with the explanation and professional with the equipment. Well done fix.

really nice experience with the water heater service. Technician Ray is patient with the explanation and professional with the equipment. Well done fi...

Ray was awesome came out really fast and helped us get hot water again.

I'm so happy to recommend AK Plumbing! Short version: Ask for Ray - he was terrific! He was patient, professional, polite, respectful and informative. I would definitely use AK Plumbing again and absolutely refer friends to Ray and the company.Long version: I arrived home to discover that my hot water heater was broken. I called AK Plumbing, recommended by the water tank manufacturer, and spoke with Emily. She was friendly and professional; setting up an appointment with Ray for the next day. From the start, Ray was patient, professional, polite, respectful and informative. He called 20 minutes before the appointment to let me know he was on the way. This was helpful because I had another meeting overlapping with his. When he arrived, we discussed the problem. The water heater was still under warranty so I expected that the manufacturer would pay for any parts and for the labor to repair it. Ray explained that the manufacturer would pay for the part, but not the labor cost. I was not happy with this answer! I asked Ray to explain to me why that was the case. He explained again that this was the arrangement with the manufacturer. I asked again why it worked that way and why the manufacturer didn't stand behind its' product. Ray never took offense or got defensive. He just stayed calm and repeated that that was how it worked. Then I had to go back to my other meeting while he went straight to work to discover the problem. He texted me that the electronic control box had failed. He did not have the part in his truck, but could get it within a couple of days. This would have meant Day 5 of no hot water. Ray went above and beyond to make a temporary, but effective repair that would work until the new part arrived. I was so grateful to be able to do the piled-up dishes and take a shower!

I'm so happy to recommend AK Plumbing! Short version: Ask for Ray - he was terrific! He was patient, professional, polite, respectful and informative....